FREE DELIVERY IN STORE OR FROM 100€* OF PURCHASES

FAQ (Frequently Asked Questions)

What is the purpose of registering on moero.fr?

Registering on the Moero website allows you to:

Receive offers and all the news about your Moero products

View your purchase and order history

View your wish list and discount vouchers

How do I modify my personal data?

Once identified, you are free at any time to modify your personal data, entered in your customer account. To do this, simply click on the "your personal information" link and enter the changes you wish to make.

I don't remember my password, what should I do?

When you registered, an email containing your personal information was sent to you. If it is no longer in your possession, click at the top right of the home page on the "Connect" link then enter your email address and click on forgotten password, A new email message containing a link password modification will be sent to you

How to receive Moero Newsletters?

Moero newsletters allow you to receive offers tailored to your interests and to be informed of new developments as a priority. To receive them, simply register and check yes to the question: “Would you like to receive commercial offers from Moero.” If during your registration you answered no to receiving these offers and you wish to modify this answer, simply make the modification in your profile. You also have the possibility of making a quick registration from each page of the site via the “Subscribe to the newsletter” form.

How to unsubscribe from Moero Newsletters?

If you no longer wish to receive moero newsletters, you can either check No to the question: (Would you like to receive commercial offers from Moero.) which is located in your profile (when you are identified) or you can click on the link located at the bottom of the newsletters "If you no longer wish to receive information from Moero

How to become a Moero partner?

You already own a multi-brand store

Contact our development manager by email with your project and we will answer all your questions: contact@moero.fr

What payment methods does the Moero.fr site accept?

We currently accept the following payment methods:

Visa

MasterCard

Paypal

We guarantee that all your purchases on moero.fr are 100% protected and secure

Is my personal information secure on moero.fr?

We use the industry standard encryption protocol called Secure Socket Layer (SSL) to ensure the security of your order information, more info Here

When does the promotional discount apply?

The promotional discount is applied during cart validation when you validate the promo code

How do I know if a product is in stock?

If you added an item to your cart and it is out of stock, your cart will notify you. In the event that an item is out of stock our customer service team is always ready to help you choose a suitable replacement product, or on the product page in question you can add your email address then click on "notify me when the product is available"

How do I know if my order has been taken into account?

Once your order has been processed by our service, you will receive a confirmation email. The confirmation will contain your order number, shipping address and a tracking number. Remember to check your spam folder

How can I track the progress of my order?

To check the delivery status of your order, simply go to the carrier's website with your tracking number

How can I return a product?

We offer a return for all products purchased on moero.fr You can return your purchase within 10 days.

The product must be returned in perfect resalable condition, in their original condition (packaging, accessories, etc.) and duly sealed. For more information Contact us by email contact@moero.fr to proceed with your product return