Terms of use
Terms of use
These general conditions of sale apply automatically to all sales of products concluded between:
ARTICLE 1: OBJECT
- The company MOERO, registered in the Trade and Companies Register of Saint Denis, Reunion Island
In accordance with the provisions of article L 113-3 of the Consumer Code, these general conditions of sale are brought to the attention of the Customer when placing the order, they appear on the MOERO Company website.
The MOERO Company may modify its general conditions of sale at any time, published on its website https://moero.fr/
The applicable general conditions of sale are those in force on the website https://moero.fr/ on the day of the order placed by the Customer.
ARTICLE 2 - ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE
Any order placed by the Customer implies unreserved acceptance of these general conditions of sale.
The Customer is informed and accepts that the Seller may entrust delivery operations to third parties of its choice.
ARTICLE 3 - PRODUCTS
The products sold by the MOERO Company on the website https://moero.fr/ are subject to a description, including photography, price, sizes and colors available, and the main characteristics.
The photographs of the products are presented for informational purposes and are not contractual.
The MOERO Company is committed to delivering products that comply with legal and regulatory safety and health requirements.
ARTICLE 4 - ORDER
The Customer places the order online, on the website accessible from the URL address https://moero.fr/.
The Customer must create a customer account in the “my account” section.
Any order placed by the Customer requires him to pay in full when placing the order.
Therefore, any order will only be definitively taken into consideration after payment has been accepted.
Any order cannot be modified once it acquires the status “in preparation”.
The MOERO Company undertakes to honor orders within the limits of available stocks.
If the item ordered by the Customer is not available, he will be informed immediately and will have the option of canceling his order, and will be reimbursed within seven days.
In the event of unavailability for more than seven days or in the event of a definitive out of stock, the MOERO Company will cancel the order and reimburse the sums paid by the Customer.
The MOERO Company has the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
The MOERO Company may issue a credit to the customer in the event of unavailability of a product following a return for exchange or unavailability of size.
The validity period of the credit note is one (1) year, for any new order placed on the website accessible from the URL address https://moero.fr/.
However, the Customer has the option of requesting reimbursement of the credit, throughout its validity period.
ARTICLE 5 – PRICE
The prices indicated on the product sheets are expressed in Euros, and are exclusive of taxes and excluding shipping costs.
The applicable value added tax is that in force, in mainland France 20% Reunion Island 8.5% + 4.5% sea cost on the day of the order.
The MOERO SAS Company reserves the right to modify its prices at its convenience.
The products ordered are invoiced at the rates in effect when the order is placed, subject to product availability.
The total price indicated in the order confirmation includes the price of the products, handling costs, shipping costs.
For certain items, additional shipping costs will be added to the flat rate shipping costs, the amount of which will be duly specified in the sales offer.
The Customer is required to inform himself of any customs duties and costs applicable to his situation in the event of an order.
These customs duties and possible costs are the sole responsibility of the Customer.
ARTICLE 6 – PAYMENT TERMS
Upon acceptance of the order by the Seller, the Customer undertakes to pay the Seller the full payment.
Otherwise, the order will not be processed.
Payment for the order is made either,
• Either by bank card,
• Either by “Paypal”.
• Either by “Kwixo”: “Kwixo” in one go by credit card, payment service after receipt.
Once registered, you no longer need to provide your bank details.
“Kwixo” is a secure payment solution, chosen by the banks “Crédit Agricole” and “LCL”.
Transactions carried out on the website https://moero.fr/ are protected by the universal SSL (Secure Socket Layer) encryption system.
The Customer's banking data is only known to the banking establishment “Crédit Industriel et Commercial (CIC)” and does not pass through the web server of the website https://moero.fr/.
ARTICLE 7 – DELIVERY TERMS
The products ordered are sent to the delivery address indicated by the Customer when ordering, provided that this is included in the authorized delivery areas, specified in the sales offer.
In the event of an error or omission by the Customer in communicating the delivery address, the MOERO Company cannot be held responsible for the impossibility of delivering the ordered products.
The MOERO Company undertakes to deliver the products within a maximum period of seven (7) days from receipt of payment.
In the event of exceeding the delivery time, not justified by a case of force majeure, the Customer will have the right to request the termination of the sales contract, and to obtain reimbursement of the sums paid within a period of fourteen (14) days.
Package return assumptions by the carrier are the sole responsibility of the Customer.
The MOERO Company will contact the customer by email, so that they provide their full address, as well as a check for the shipping costs of their order in the amount of:
_ Six (6) Euros for shipping the product by “colissimo” (home delivery).
If there is no response from the Customer within two (2) months of sending the email, the MOERO Company will relist the ordered products for sale.
The Customer will benefit from a credit of an amount corresponding to the amount of the order, excluding shipping costs, or may request reimbursement of his credit.
ARTICLE 8 – RIGHT OF WITHDRAWAL
The Customer has the option of renouncing the sale within fourteen (14) clear days from the date of delivery of the products.
The Customer must notify by email of their desire to renounce the sale within fourteen clear days, to the following address: contact@moero.fr
The costs resulting from the return of the products are the sole responsibility of the Customer.
The products must be returned in new condition, in their original packaging and accompanied by the invoice to the address appearing at the bottom right of the invoice.
The products must be returned to the following address:
MOERO Company
Saint Denis, Reunion Island
The consumer is liable in the event of depreciation of goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these goods, namely when the items are returned incomplete, damaged, used or soiled. .
Once the Customer has exercised his right of withdrawal within the time limit, the Seller undertakes to reimburse the Customer, within fourteen (14) days from the date of receipt of the returned product, all sums paid. , except for return costs.
The refund is made using the payment method that the Customer used for the initial transaction.
Special conditions applicable to sales contracts for personalized t-shirts, and to sales contracts for t-shirts with printing of texts and images on demand:
Due to the personalized nature of these products, made by the MOERO Company on the instructions of the Customer, the right of withdrawal cannot be exercised in this type of sales contract.
Special conditions applicable to T-shirt/Cap sales contracts, etc.:
The exchange of size or model will only be possible under the following conditions:
_ The T-shirt / Cap etc has not been worn,
_ The T-shirts / Caps etc are intact, showing no traces of dirt or wear.
_ The product is neither damaged nor soiled.
_ The product is returned in its original packaging.
Special conditions applicable to flash sales and sale products:
In the event of manufacturing defects, products sold as part of a flash sale or sold on sale will either be exchanged or refunded.
Special conditions applicable to sales of underwear (boxers, briefs, underwear, socks):
For reasons of hygiene, unless there is a manufacturing defect, the right of withdrawal cannot be exercised by the Customer in this type of sales contract.
ARTICLE 9 – GUARANTEES
The Seller undertakes to deliver goods in accordance with the order placed by the Customer.
In the event of non-compliance, the Seller is liable for any lack of conformity existing upon delivery.
The Seller guarantees the Customer against hidden defects in the product sold making it unfit for the use for which it is intended, or reducing this use to such an extent that the Customer would never have acquired it if he had known of its existence.
ARTICLE 10 – STOCK
The Customer is informed that, for the products presented for sale on the website https://moero.fr/, delivery times and prices are only guaranteed within the limits of available stocks.
ARTICLE 11 – RESERVATION OF OWNERSHIP
The products are sold subject to retention of title.
The Seller retains ownership of the products until full payment of the price by the Customer.
ARTICLE 12 – FORCE MAJEURE
Neither party can be held responsible if it is prevented or delayed in the execution of its obligations due to force majeure, resulting from an unforeseeable, irresistible event beyond their control.
In particular, in the event of fire, climatic events, natural disasters or any other accident causing the total or partial destruction of the company, a general strike, the lack of driving force or raw materials resulting from a cause of a general nature.
In the event of force majeure, delivery will be postponed to a later date after the force majeure event has ceased, without the Customer and the Seller being able to claim any compensation for any damage whatsoever.
If the force majeure event exceeds a duration of four (4) weeks, each party will have the right to terminate the contract by registered letter with acknowledgment of receipt, free of charge.
In this case, the Seller will refund the sums paid by the Customer when placing the order, to the exclusion of any other compensation owed by the Seller to the Customer.
ARTICLE 13 – CONTACT AND CUSTOMER SERVICE
To exercise his right of withdrawal, the Customer must send an email to the MOERO Company, at the following address: contact@moero.fr
To monitor the execution of his order, the Customer can connect to the “my account” section on the website https://moero.fr/.
ARTICLE 14 – INFORMATION AND PERSONAL DATA
Under the law n°78-17 Informatique et Libertés of January 6, 1978, the Customer has a right of access, rectification and opposition, at any time on all of his personal data by formulating a request. request sent by mail to the MOERO Company.
Depending on the choices made by the Customer when creating or consulting their Customer account, the Customer may receive offers from the MOERO Company, its service providers and its partners.
The Customer can at any time make a request to modify the choices made, either by accessing the “my account” section on the website https://moero.fr/ or by making a request by email to the address contact@ moero.fr
ARTICLE 15 – INTELLECTUAL PROPERTY
All texts, comments, images reproduced on the website https://moero.fr/ are the exclusive property of the MOERO Company, and are subject to protection by copyright law. author.
Any other use constitutes an act of counterfeiting, and the MOERO Company reserves the right to take legal action against any person acting in violation of these provisions.
ARTICLE 16 – APPLICABLE LAW AND COMPETENT JURISDICTION
These general conditions are governed by French law.
